The Request Account Info feature allows you to request and export a report of your Zuttelo account information and settings. Examples of this information include your profile photo and group names.
Please note that the report doesn't include your messages. If you wish to export your chat history instead, you can learn how in our Help Center.
Your report will be available approximately 3 days after the date you requested it. You can refer to the Ready by date when waiting for your report.
Note: While your report request is pending, certain account actions, including deleting your account, changing your number or device or re-registering your account, will cancel your request. If your request is cancelled, you can request another report.
When the report is available, you'll receive a Zuttelo notification on your phone stating: Your account info report is now available.
The Request account info screen in the app will tell you how much time you have to download the report (approximately a few weeks) before it's deleted from our servers.
To download your report:
You'll be unable to view the downloaded report within Zuttelo. Select any of the external applications that appear in your share tray to export the report. For example, you can email a copy of the report to yourself. Because the report has your personal information, you should be careful when storing, sending or uploading it to any other services.
Once requested, you can't undo or cancel your pending report request.
After you download your report to your phone, you'll have the option to permanently delete the downloaded copy from your phone. Deleting the report won't delete any of your account's data.